JOB POSTING – Specialty Support Specialist

Join One of Canada’s Best Managed Companies! Our mission is to provide excellence in pharmaceutical care to meet the individual needs of each client.  Our organization is comprised of committed individuals, each making a positive impact on the well-being of our customers – focused on growth and innovation within the industry.

Our commitment to you:

  • Providing a safe, secure and supportive environment
  • Strategies that stimulate job satisfaction, professional growth and development
  • Work schedules that allow for a healthy and fulfilling work-life balance
  • Providing the tools, training and resources necessary to achieve success
  • Continuous improvement, innovation and investment in technology
  • Sustaining and strengthening partnerships with the entire health care team

Job Title: Specialty Support Specialist
Location: Ottawa, ON
Pharmacy: Home Infusion
Reports to: Manager, Home Infusion
No. of Positions: 1
Type: Full time, Permanent
Salary: Hourly, commensurate with experiences
Benefits:  Yes, Comprehensive benefits package including health and dental insurance, disability & life insurance as well as opportunity to participate in a group registered savings plans

Key Responsibilities 

  • Build relationships with both internal and external stakeholders, particularly with Doctors’ offices & MPGL Pharmacies
  • Liaise with MPGL Specialty Pharmacy teams and other head office teams to provide leadership in communicating and collaborating on the specialty pharmacy service offering
  • Collaborate with specialty pharmacy operations teams to identify opportunities and define process efficiencies with respect to any specialty dispensing work flow requirements and client commitments
  • Receive new prescriptions and repeated orders from the clinics
  • Segregate orders and determine the way to dispense the drug (vial vs. syringe)
  • Input the orders in the computer system (KROLL) and bill third parties
  • Coordinate with patients and clinic staff in order to fill out the appropriate documents for manufacturer support programs
  • Follow up on coverage of co-pay from manufacturer support programs
  • Fill auxiliary orders and supply orders
  • Prepare the Compounding records for the clean room and coordinate production with the staff
  • Pack the coolers and coordinate deliveries
  • Coordinate with the Account Receivable department to open accounts and process payments. 
  • Follow up and request new prescriptions/LU from physicians.
  • Manage inventory
  • Update KROLL records after each clinic as needed
  • Place reminder calls to patients to confirm their appointments at the clinic
  • Sterile Compounding
  • Requirement to work evening and weekend hours


  • Completion of technical training required
  • Minimum 1 year full time working pharmacy experience
  • Experience with the KROLL system and knowledge of aseptic techniques are an asset
  • Candidates must demonstrate organizational skills, attention to detail, sound judgment, computer literacy, time management skills and initiative

While we thank you for your interest, only select applicants will be contacted regarding the position.
Please cite Job Posting #56-2964 and submit your resume and cover letter in confidence to:

Alexandra MacDonald
Human Resources Coordinator

Medical Pharmacies Group Limited is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

Back to top