JOB POSTING – Service Technician

Ontario Medical Supply (OMS) is comprised of committed individuals, each making a positive impact on the well-being of our customers. Please visit our website at www.oms.ca

Our commitment to you:

  • Providing a safe, secure and supportive environment
  • Strategies that stimulate job satisfaction, professional growth and development
  • Work schedules that allow for a healthy and fulfilling work-life balance
  • Providing the tools, training and resources necessary to achieve success
  • Continuous improvement, innovation and investment in technology
  • Sustaining and strengthening partnerships with the entire health care team

Job Title: Service Technician
Location: Ontario Medical Supply (OMS) – Kingston, ON
Reports to: Operations Manager
No. of Positions: 1
Type: Full time, Permanent
Salary: Hourly, commensurate with experiences
Benefits: Yes, comprehensive benefits package including health and dental insurance, disability and life insurance as well as opportunity to participate in a group registered savings plan (RSP)

Job Responsibilities

  • Complete all Service calls assigned by Dispatch and notify the customer one hour before estimated arrival;
  • Diagnose customer equipment and determine proper solution;
  • Document all service and installation actions by completing forms, reports, logs, and records as determined necessary by the Service Supervisor;
  • Address customer concerns and investigate problematic orders/returns to ensure appropriate resolution (and repossession if required);
  • Gather all component details for parts to be ordered from Manufacturer and provide subsequent quote to customer;
  • Provide 24/7 on-call Emergency Service as part of a rotational schedule;
  • Ensure that Inventory present in staff-assigned vehicle bin is secured at all times;
  • Updates job knowledge by participating in various Service Department educational and certification in-services;
  • Operate vehicle in a safe manner and follow all Service Department Health and Safety procedures and protocols;
  • Ensure Service vehicle and work areas are kept clean and organized;
  • Answer any customer Service-related queries in-store, on the phone, via fax or email if required.
  • May be required to complete some deliveries and pick ups

SKILLS:

  • Strong interpersonal and communication skills, both verbal and in writing;
  • Ability to work proficiently within a team environment as well as independently;
  • Ability to remain organized and to prioritize workloads;
  • Technical aptitude is required;
  • Experience in a customer service role is essential;
  • Understanding the sales process is beneficial;
  • Health and safety training is an asset;
  • Industry experience considered an asset
  • Inventory Management training is an asset.
  • Field technical experience in a relevant industry is an asset
  • Demonstrate customer service excellence

QUALIFICATIONS:

  • Full driver’s license in the province of their practice and clean driver’s abstract
  • Background check is required

While we thank you for your interest, only select applicants will be contacted regarding the position.
Please cite Job Posting “59-2967” and submit your resume and cover letter in confidence:

Roger Mumford
Operations Manager
Roger.Mumford@medicalpharmacies.com

Ontario Medical Supply Inc. is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

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