JOB POSTING – Mobility, Oxygen & Funding Coordinator

Join One of Canada’s Best Managed Companies! Our mission is to provide excellence in pharmaceutical care to meet the individual needs of each client.  Our organization is comprised of committed individuals, each making a positive impact on the well-being of our customers – focused on growth and innovation within the industry.

Our commitment to you:

  • Providing a safe, secure and supportive environment
  • Strategies that stimulate job satisfaction, professional growth and development
  • Work schedules that allow for a healthy and fulfilling work-life balance
  • Providing the tools, training and resources necessary to achieve success
  • Continuous improvement, innovation and investment in technology
  • Sustaining and strengthening partnerships with the entire health care team

Job Title: Mobility, Oxygen & Funding Coordinator
Location: OMS Algoma – Ottawa, ON
Reports to: Customer Care Supervisor
No. of Positions: 1
Type: Full-Time, Permanent
Salary: Salaried, commensurate with experience
Benefits:  Yes, Comprehensive benefits package including health and dental insurance, disability & life insurance as well as opportunity to participate in a group registered savings plans

Key Responsibilities 

  • Process and issue client orders for service, equipment, supplies, oxygen and pharmaceuticals, including rentals; orders are received by phone, email or fax
  • Process third party billings (various payers)
  • Act as liaison between sales, funding agencies (government and charitable organizations) and prescribing agents to ensure completeness of paperwork
  • Maintain proper documentation for third party billing purposes and ensure client file completion
  • Address the matter of overdue account balances, organize call schedule, arrange payment plans
  • Attend to clients, and resolve client concerns by phone, email and in-person
  • Identify and action opportunities to improve client service
  • Create / maintain client contacts and customer cards and validate information with customers as required
  • Generate various reporting for internal sales and service team
  • Provide assistance in ensuring rental equipment is returned, ensure proper documentation and follow up is followed on a timely manner
  • Process inventory orders as needed
  • Prepare parts requests and conduct follow up as needed
  • Prepare quotes as required for equipment under a funded program


  • Strong interpersonal and communication skills, both verbally and in writing, Bilingual (French/English) considered an asset
  • Strong initiative and ability to work proficiently in a team environment as well as independently
  • Ability to time manage, remain organized and prioritize work
  • Process oriented, keen attention to detail and strong analytical skills
  • Enthusiastic and dependable and action oriented, with keen willingness to learn and improve on existing skill-set
  • Commitment to deliver excellent internal and external customer service
  • Completion of Post- Secondary Education in an Administrative or related field of study
  • Minimum 3 years’ experience with administrative procedures and office duties
  • Minimum 3 years’ in a customer service role
  • Proficient with Microsoft Office – including Excel, Word and Outlook
  • Proficient with ERP systems, GP or Pronto preferred

While we thank you for your interest, only select applicants will be contacted regarding the position.
Please cite Job Posting #56-2738 and submit your resume and cover letter in confidence to:

Charly Simmalavong
Talent Acquisition Specialist

Medical Pharmacies Group Limited is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

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