JOB POSTING – eMAR Support Specialist

Join one of Canada’s Best Managed Companies! Our mission is to provide excellence in pharmaceutical care to meet the individual needs of each client. Our organization is comprised of committed individuals, each making a positive impact on the well-being of our customers – focused on growth and innovation within the industry.

Our commitment to you:

  • Providing a safe, secure and supportive environment
  • Strategies that stimulate job satisfaction, professional growth and development
  • Work schedules that allow for a healthy and fulfilling work-life balance
  • Providing the tools, training and resources necessary to achieve success
  • Continuous improvement, innovation and investment in technology
  • Sustaining and strengthening partnerships with the entire health care team

Job Title: eMAR Support Specialist

Location: Markham, ON – Travel within Ontario and Western Canada

Department: Head Office – Operations

Reports to: eMAR Manager

No. of Positions: 5

Type: Full Time, Permanent

Salary: Hourly, commensurate with experience

Benefits: Yes, comprehensive benefits package including health and dental insurance, disability and life insurance as well as opportunity to participate in a group registered savings plan (RSP)

Job Responsibilities

The eMAR Support Specialist is responsible for working collaboratively with the team to support our customers as they transition to new eMAR systems. The role primarily involves supporting eMAR deployments by working together, upholding customer-and-quality focused care, and supporting the team in the execution of tasks related to eMAR deployments and other special projects the team undertakes.

  • Training front-line staff in senior care settings and long term care facilities on pharmacy technologies including but not limited to various eMAR systems
  • Acquiring and keeping up-to-date a strong knowledge base with eMAR Applications as well as knowledge on internal Policy & Procedures and new pharmacy technologies
  • Working with vendors to resolve application issues and relay enhancement requests
  • Providing on-site and on-call support for pharmacy technologies
  • Auditing patient health records and preparing confidential patient data for various pharmacy technologies
  • Training internal pharmacy staff on pharmacy technologies and related procedures
  • Communicating and working within a team to deploy and provide support for new pharmacy technologies in facilities across Canada
  • Installing and troubleshooting hardware and software issues related to eMAR deployments and various pharmacy technologies
  • Listening and understanding customer needs and requirements using professional customer service skills
  • Maintaining incident management ticket queues by setting priorities and resolving Service Centre eMAR support escalations
  • Other responsibilities to be assigned as deemed necessary for the deployment, training and support of pharmacy technologies


  • Pharmacy Technician background and/or Pharmacy Assistant diploma with a minimum of 2 years full time pharmacy experience (Long Term Care Pharmacy experience is an asset)
  • Robust experience with Kroll software and eMAR systems is an asset
  • Proficient with computer applications and providing technical/troubleshooting support
  • Demonstrates strong analytical and critical thinking skills
  • Reliability, strong communication verbal and written, customer service/interpersonal skills, patience and initiative are essential
  • Detail-oriented with ability to multitask and prioritize based on urgency
  • Able to work effectively with both internal/external customers and internal/external contacts
  • Proven flexibility and adaptability when working in a team and independently
  • Must have active full driver’s license in Ontario and produce a clean driver’s abstract; company vehicle will be provided
  • Requires extensive travel Ontario-wide and some travel to Western Canada, long hours, shift work

While we thank you for your interest, only select applicants will be contacted regarding the position.

Please cite Job Posting #99-EMAR and submit your resume and cover letter in confidence to:

Human Resources

Medical Pharmacies Group Limited is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

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