JOB POSTING – Technology Service Technician

Medical Pharmacies is dedicated to the implementation of innovative technologies that streamline medication processes, increase accuracy, and improve the efficiency of medication delivery. Our pharmacies also are equipped with new technologies and enhancements.

Our commitment to you:

  • Providing a safe, secure and supportive environment
  • Strategies that stimulate job satisfaction, professional growth and development
  • Work schedules that allow for a healthy and fulfilling work-life balance
  • Providing the tools, training and resources necessary to achieve success
  • Continuous improvement, innovation and investment in technology
  • Sustaining and strengthening partnerships with the entire health care team

Job Title: Technology Services Technician

Location: Markham, ON

Department: Information Technology (IT)

Reports to: Supervisor, Customer & Store Infrastructure

No. of Positions: 1

Type: Full time, Permanent

Salary: Salary, commensurate with experience

Benefits: Comprehensive benefits package including health and dental insurance, disability & life insurance as well as opportunity to participate in a group registered savings plan

Other: Company vehicle provided

Job Responsibilities

As part of the infrastructure team, the candidate will provide first level support for our users. Responsibilities include:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Plan, prioritize, respond, and resolve issues either in person, over the phone, or by email
  • Ensure Service Centre helpdesk tickets are kept up to date in corporate helpdesk ticketing system
  • Working with escalation teams and end users to ensure issues are resolved
  • Install, modify, and repair computer hardware and software
  • Document standard operating procedures to aid in problem resolution
  • Assist infrastructure teams by providing on-site assistance at MPGL locations
  • Assist our eMar hardware group with on-site technical assistance at client sites
  • Assist in evaluating hardware and software upgrades
  • Maintain IT company asset information
  • Work with both external vendors and internal stakeholders to maintain customers service levels
  • Participate in various IT projects
  • Participate in rotating 24/7 on-call support
  • Travel to our various locations will be required

Skills & Qualifications

  • University degree in Computer Science/Engineering or related Technical College certificate
  • Microsoft certification would be an asset
  • 3 years’ experience as a Helpdesk Analyst / IT Technician
  • Experience working with Microsoft Remote Desktop Services, various Windows, Linux OS, in a Windows Server 2003/2008/2012 environment is an asset
  • Experience with Thin clients, tablets, and iOs devices an asset
  • Knowledge of word processor, spreadsheet, browser, email and file compression software, backup/restore/imaging utilities, MDM utilities, and various remote software utilities desirable
  • Understanding of networking protocols, including TCP/IP, DNS, DHCP, VPN and Wi-Fi technologies
  • Ability to travel provincially and nationally; valid driver’s license and clean abstract required
  • Excellent problem solving, analytical skills, technical skills and attention to detail
  • Solid planning and organizational skills including the ability to plan, coordinate, prioritize and monitor a number of responsibilities
  • Ability to positively communicate with users, customers, and peers both verbally and in writing
  • Must be able to work individually or with a team in a fast paced, dynamic environment

While we thank you for your interest, only select applicants will be contacted regarding the position. Please cite Job Posting #992825 and submit your resume and cover letter in confidence to:

Human Resources

Medical Pharmacies Group Limited is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

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