JOB POSTING – Delivery Supervisor

Our commitment to you:

  • Providing a safe, secure and supportive environment
  • Strategies that stimulate job satisfaction, professional growth and development
  • Work schedules that allow for a healthy and fulfilling work-life balance
  • Providing the tools, training and resources necessary to achieve success
  • Continuous improvement, innovation and investment in technology
  • Sustaining and strengthening partnerships with the entire health care team

Job Title: Delivery Supervisor

Location: Ontario Medical Supply (OMS) – Algoma Rd. location, Ottawa

Reports to: Director - Infusion, Medical Supplies and Equipment

No. of Positions: 1

Type: Full time, permanent

Salary: Salaried, commensurate with experiences

Benefits: Comprehensive benefits package including health and dental insurance, disability & life insurance as well as opportunity to participate in a group registered savings plans provide

Job Responsibilities

The Delivery Supervisor oversees delivery services, including an internal and sub-contracted delivery/courier team as well as dispatch.

  • Supervision of the delivery team including onboarding, training, relevant company policy & procedure and performance management
  • Prepares weekly delivery schedules
  • Review and approval employee schedules, payroll time sheets, paid and unpaid time off
  • Monthly reporting to management
  • Facilitates team meetings
  • Ensures that all drivers adhere to the dress code and facilitates the order/supply of uniforms
  • Assists dispatchers in peak periods
  • Addresses customer service concerns and inquiries with other members of the OMS team
  • Reviews driver performance
  • Reviews and completes “Vehicle Inspection Form” weekly
  • Conducts random quality control audits for delivery and service orders
  • Initiates corrective measures and monitors for compliance
  • Reviews delivery statistics per company per driver/area
  • Monitors rental pump pickups on a daily basis
  • Monitors outstanding rental equipment pickups on a weekly basis or daily basis when necessary
  • Monitors cost per delivery and ensure to operate an efficient delivery services without compromising quality of service
  • Schedules maintenance for delivery vehicles
  • Ensures that all company vehicles have the proper company logo, ID
  • Ensures vehicles and work areas are kept clean and organized
  • Ensures all vehicles have an infection control kit
  • Ensures vehicles are serviced at regular intervals and that all licences and insurance forms are in the vehicles and current
  • Maintains current Driver Abstracts, Proof of Insurance and Criminal Records check


  • Completion of Post-Secondary Education in a related field of study
  • Minimum 3 years full time supervisory experience in a delivery environment
  • Proficiency in Microsoft Office applications such as Word, Excel and Outlook is required
  • Health and safety training is an asset
  • Candidates must demonstrate attention to detail, sound judgment, time management skills and initiative

While we thank you for your interest, only select applicants will be contacted regarding the position. Please cite Job Posting #562767 and submit your resume and cover letter in confidence to:

Human Resources

Medical Pharmacies Group Limited is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

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