Rental Equipment Associate (Warehouse) (Full Time, Permanent) – Mississauga, ON

January 23, 2020

JOB POSTING – Rental Equipment Associate

Ontario Medical Supply (OMS) is comprised of committed individuals, each making a positive impact on the well-being of our customers. Please visit our website at

Our commitment to you:

  • Providing a safe, secure and supportive environment
  • Strategies that stimulate job satisfaction, professional growth and development
  • Work schedules that allow for a healthy and fulfilling work-life balance
  • Providing the tools, training and resources necessary to achieve success
  • Continuous improvement, innovation and investment in technology
  • Sustaining and strengthening partnerships with the entire health care team

Job Title: Rental Equipment Associate

Location: Ontario Medical Supply (OMS) –Mississauga, ON

Reports to: Operations Manager, OMS

No. of Positions: 1

Type: Full Time, Permanent

Salary: Hourly, commensurate with experiences

Benefits: Comprehensive benefits package including health and dental insurance, disability & life insurance as well as opportunity to participate in a group registered savings plan

Job Responsibilities

  • Complete all Service calls assigned by Dispatch and notify the customer one hour before estimated arrival;
  • Diagnose customer equipment and determine proper solution;
  • Document all service and installation actions by completing forms, reports, logs, and records as determined necessary by the Service Supervisor;
  • Address customer concerns and investigate problematic orders/returns to ensure appropriate resolution (and repossession if required);
  • Gather all component details for parts to be ordered from Manufacturer and provide subsequent quote to customer;
  • Ensure that Inventory present in staff-assigned vehicle bin is secured at all times;
  • Operate vehicle in a safe manner and follow all Health and Safety procedures and protocols;
  • Ensure vehicle and work areas are kept clean and organized;
  • Answer any customer service-related queries in-store, on the phone, via fax or email if required.


  • Strong interpersonal and communication skills, both verbal and in writing;
  • Ability to work proficiently within a team environment as well as independently;
  • Ability to remain organized and to prioritize workloads;
  • Technical aptitude is required;
  • Experience in a customer service role is essential;
  • Understanding the sales process is beneficial;
  • Health and safety training is an asset;
  • Inventory Management training is an asset.
  • Demonstrate customer service excellence


  • Full driver’s license in the province of their practice and clean driver’s abstract
  • Background check is required

While we thank you for your interest, only select applicants will be contacted regarding the position. Please cite Job Posting “OMS 3252” and submit your resume and cover letter in confidence to:

Human Resources

Ontario Medical Supply Inc. is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

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