Equipment Service Technician (GTA)

January 23, 2020

JOB POSTING – Equipment Service Technician (GTA)

Our mission is to provide excellence in pharmaceutical care to meet the individual needs of each client. Our organization is comprised of committed individuals, each making a positive impact on the well-being of our customers – focused on growth and innovation within the industry.

Our commitment to you:

  • Providing a safe, secure and supportive environment
  • Strategies that stimulate job satisfaction, professional growth and development
  • Work schedules that allow for a healthy and fulfilling work-life balance
  • Providing the tools, training and resources necessary to achieve success
  • Continuous improvement, innovation and investment in technology
  • Sustaining and strengthening partnerships with the entire health care team

Job Title: Equipment Service Technician

Department: Operational Services & Pharmacy Technology

Reports to: Senior Manager, Business Implementation & Support

Location: Greater Toronto Area

No. of Positions: 1

Type: Full time permanent

Salary: Salaried, commensurate with experience

Benefits: Yes, Comprehensive benefits package including health and dental insurance, disability & life insurance as well as opportunity to participate in a group registered savings plans provide

Other: Company provided vehicle

Job Responsibilities

The Equipment Service Technician will be responsible for providing service and customer support to achieve the desired customer service expectations. The Technician will drive service success to improve customer satisfaction and maximize customer retention.

  • Monitor and action service tickets on an ongoing basis to maintain primary coverage for Eastern Ontario customers with potential coverage for other areas, as needed
  • Provide customer service and support during field visits or dispatches
  • Build positive relationships with customers
  • Manage on-site installations, repair, maintenance, and test tasks
  • Diagnose errors and determine proper solution options
  • Manage weekly schedule, based on field visit requests, with minimal supervision
  • Produce timely and detailed service reports
  • Operate company vehicle in a safe manner
  • Build and maintain effective working relationships with teams across the organization
  • Assist with resource coordination, planning, and setup activities for new customers
  • Conduct customer inventory audits, as required
  • Other duties as assigned


  • Customer service skills, including clear communication, listening, self-control, patience, and empathy
  • Strong interpersonal skills – persuasive and client-focused
  • Ability to troubleshoot, test, repair, and service non-technical and technical equipment
  • Ability to work flexible shifts and adapt to changing work schedules
  • Ability to work with various departments (e.g. operations, finance, IT, and others)
  • Ability to work independently and in a team-oriented, collaborative environment
  • Ability to prioritize effectively, with a sense of urgency as required


  • 5 years direct field service experience
  • Working knowledge of long-term care pharmacy equipment and technology a strong asset
  • English literacy
  • Familiarity with mobile tools and applications
  • Ability to tolerate prolonged driving when necessary
  • Must have ability to work evenings and weekends, if required
  • Ability to travel provincially and nationally, if required
  • Valid driver’s licence and clean driver’s abstract
  • Must have the ability to lift/carry heavy equipment
  • Proficiency with Windows and Office applications including Microsoft Outlook and Excel
  • Salesforce knowledge an asset
  • Pharmacy knowledge and experience an asset

While we thank you for your interest, only select applicants will be contacted regarding the position. Please cite Job Posting #99EquipService and submit your resume and cover letter in confidence to:

Human Resources

Medical Pharmacies Group Limited is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

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