Dispatcher (Part Time, Permanent) – Kingston, ON

January 23, 2020

JOB POSTING – Dispatcher

Ontario Medical Supply (OMS) is comprised of committed individuals, each making a positive impact on the well-being of our customers. Please visit our website at www.oms.ca

Our commitment to you:

  • Providing a safe, secure and supportive environment
  • Strategies that stimulate job satisfaction, professional growth and development
  • Work schedules that allow for a healthy and fulfilling work-life balance
  • Providing the tools, training and resources necessary to achieve success
  • Continuous improvement, innovation and investment in technology
  • Sustaining and strengthening partnerships with the entire health care team

Job Title: Dispatcher

Location: Ontario Medical Supply (OMS) – Kingston, ON

Reports to: Operations Manager

No. of Positions: 1

Type: Part Time, Permanent

Salary: Hourly, commensurate with experience

Benefits: Yes, comprehensive benefits package

Job Responsibilities

  • Assign daily delivery of parcels and coordinate run schedules
  • Ensure all delivery documentation is complete/submitted in a timely manner
  • Oversee and coordinate specific shipping activities
  • Ensure work is performed within established regulations, policies and procedures with regards to delivering parcels, workplace health and safety, the workplace environment and quality control
  • Observe general performance of staff during shift
  • Identify issues/concerns and report/escalate information to the appropriate personnel
  • Report and escalate all delivery deficiencies to the appropriate department
  • Lead, instruct and train employees on an ongoing basis to perform the Dispatch and Delivery functions
  • Ensure schedules and deadlines are adhered to
  • Establish and maintain effective working relationships showing respect and professionalism with those contacted in the course of work including co-workers, brokers and couriers
  • Verify accuracy of shipments and ensuring items are sent in the most cost effective manner; tracing lost shipments and/or claims for lost shipments
  • Prepare specific bills of lading: checks items to be shipped against orders to ensure that quantities, destination and routing are correct
  • Provide leadership by demonstrating high standards of work practices and safety conscious behaviour
  • Provide customer service to all clients as well as external and internal customers in a professional manner
  • Perform general housekeeping duties


  • Completion of high school
  • Strong customer service skills/proven ability to interact with the elderly
  • Good knowledge of the South Eastern Ontario and surrounding area
  • Background Check is required
  • Leadership qualities including the ability to instruct and maintain effective and efficient productivity from personnel
  • Must be computer literate
  • Descartes experience is an asset
  • Must be able to work independently minimal direction using good judgment and initiative
  • Must be able to communicate clearly and concisely, both orally and in writing
  • Manual dexterity is required to use desktop/handheld computers, printers, scanners

While we thank you for your interest, only select applicants will be contacted regarding the position.

Please cite Job Posting #OMSkingstond-disp and submit your resume and cover letter in confidence to:

Human Resources

Ontario Medical Supply Inc. is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

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