Quality, Safety and Risk Associate, Quality Control (Full Time, Permanent) – Ottawa, ON

May 13, 2021

JOB POSTING – Quality, Safety and Risk Associate

Our commitment to you:

  • Providing a safe, secure and supportive environment
  • Strategies that stimulate job satisfaction, professional growth and development
  • Work schedules that allow for a healthy and fulfilling work-life balance
  • Providing the tools, training and resources necessary to achieve success
  • Continuous improvement, innovation and investment in technology
  • Sustaining and strengthening partnerships with the entire health care team

Job Title: Quality, Safety and Risk Associate

Location: Ontario Medical Supply (OMS) – Ottawa, ON

No. of Positions: 1

Type: Full time

Salary: Salary, commensurate with experience

Benefits: Yes, comprehensive benefits package including health and dental insurance, disability and life insurance as well as opportunity to participate in a group registered savings plan (RSP)

Job Responsibilities

The purpose of this position is to provide support the company’s commitment to continuous quality improvement in its provision of medical supplies, medical equipment and infusion products and services, as well to provide similar support for Health Canada Requirements

  • Supports in the coordination and sustainability to the Quality Management System and Certification Program (ISO 9001), including relevant training, audits, follow-up, and recording keeping
  • Provides education and awareness to employees in an effort to promote and integrate quality, safety and risk initiatives within the workplace culture
  • Supports in the development and maintenance of related policy, procedures and work instructions, both at a departmental and company level; maintaining all controlled documents
  • Supports in the development, implementation and maintenance of programs aimed at improving the safety of employees and clients, including training, awareness initiatives, assessments, and record keeping
  • Supports the sustainability of the company’s licensing with Health Canada (such as Medical Devices Establishment License, Drug Establishment License, and Narcotic License), including product investigations, recommendations, audits, follow-up, reporting, gathering documentation, and record keeping (e.g. temperature and calibration logs)
  • Supports initiatives intended to evaluate the company’s compliance with client contractual agreements, including reporting on Key Performing Indicators (KPIs), site visit preparations, client satisfaction surveys
  • First point of contact for complaints management and support operations in complaints resolution
  • Other duties as assigned


  • Completion of Post-Secondary Education in an Administrative or related field of study
  • Minimum of 1 years’ working experience in an administrative or other relevant role
  • Proficient with Microsoft Office – including Excel, Word and Outlook
  • Experience with policy and process writing is an asset
  • Knowledge of relevant legislation, regulations, standards and ISO9001-2015 requirements is an asset

While we thank you for your interest, only select applicants will be contacted regarding the position. Please cite Job Posting #QSR and submit your resume and cover letter in confidence to:

Ian Kabetu

Medical Pharmacies Group Limited is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

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