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Customer Care Representative (Full Time, Permanent) – Ottawa, ON

June 10, 2020

JOB POSTING – Customer Care Representative

Join One of Canada’s Best Managed Companies! Our mission is to provide excellence in pharmaceutical care to meet the individual needs of each client. Our organization is comprised of committed individuals, each making a positive impact on the well-being of our customers – focused on growth and innovation within the industry.

Our commitment to you:

• Providing a safe, secure and supportive environment
• Strategies that stimulate job satisfaction, professional growth and development
• Work schedules that allow for a healthy and fulfilling work-life balance
• Providing the tools, training and resources necessary to achieve success
• Continuous improvement, innovation and investment in technology
• Sustaining and strengthening partnerships with the entire health care team

Job Title: Customer Care Representative

Location: Ontario Medical Supply (OMS) – Ottawa, ON

Reports to: Customer Care Supervisor

No. of Positions: 3

Type: Full time, Permanent

Salary: Salary, commensurate with experience

Job Responsibilities

• Process client orders for service, equipment, supplies, oxygen and pharmaceuticals, including rentals; orders are received by phone, email or fax
• Process direct client payments
• Issue client billings
• Process third party billings (various payers)
• Maintain proper documentation for third party billing purposes
• Address the matter of overdue account balances, organize call schedule, arrange payment plans
• Attend to clients, and resolve client concerns by phone, email and in-person
• Identify and action opportunities to improve client service
• Create / maintain client contacts and customer cards and validate information with customers as required
• Generate various reporting for internal service team
• File service orders upon completion
• Maintain and stock company demonstration area
• Provide assistance in ensuring rental equipment is returned
• Process inventory orders as needed
• Prepare parts requests and conduct follow up as needed
• Prepare quotes as needed


• Strong interpersonal and communication skills, both verbally and in writing, Bilingual (French/English) considered an asset
• Strong initiative and ability to work proficiently in a team environment as well as independently
• Ability to time manage, remain organized and prioritize work
• Enthusiastic and dependable and action oriented, with keen willingness to learn and improve on existing skill-set
• Commitment to deliver excellent internal and external customer service


• Completion of Post- Secondary Education in an Administrative or related field of study
• Minimum 1 years’ experience with administrative procedures and office duties
• Minimum 1 years’ in a customer service role
• Proficient with Microsoft Office – including Excel, Word and Outlook
• Proficient with ERP systems, GP or Pronto preferred

While we thank you for your interest, only select applicants will be contacted regarding the position.
Please cite Job Posting #OMS-CustomerCare and submit your resume and cover letter in confidence to:

Human Resources

Medical Pharmacies Group Limited is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

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