Customer Care Representative (Full Time, 12 Month Contract) – Ottawa, ON

May 3, 2021

JOB POSTING – Customer Care Representative (Full Time, Contract)

Join One of Canada’s Best Managed Companies! Our mission is to provide excellence in pharmaceutical care to meet the individual needs of each client. Our organization is comprised of committed individuals, each making a positive impact on the well-being of our customers – focused on growth and innovation within the industry.

Our commitment to you:

  • Providing a safe, secure and supportive environment
  • Strategies that stimulate job satisfaction, professional growth and development
  • Work schedules that allow for a healthy and fulfilling work-life balance
  • Providing the tools, training and resources necessary to achieve success
  • Continuous improvement, innovation and investment in technology
  • Sustaining and strengthening partnerships with the entire health care team

Job Title: Customer Care Representative
Location: Ontario Medical Supply (OMS) – Ottawa, ON
Reports to: Customer Care Supervisor
No. of Positions: 3
Type: Full time, 12 Month Contract

Job Responsibilities

  • Provide superior Customer Service
  • Contacting list of clients transferring to a private rental or sales
  • Provide assistance in ensuring rental equipment is returned
  • Prepare quotes as needed
  • Process direct client payments
  • Process third party billings (various payers)
  • Maintain proper documentation for third party billing purposes
  • Attend to clients, and resolve client concerns by phone, email
  • Sales knowledge – skills to provide a full-service home care experience.


  • Strong interpersonal and communication skills, both verbally and in writing, Bilingual (French/English) considered an asset
  • Strong initiative and ability to work proficiently in a team environment as well as independently
  • Ability to time manage, remain organized and prioritize work
  • Enthusiastic and dependable and action oriented, with keen willingness to learn and improve on existing skill-set
  • Commitment to deliver excellent internal and external customer service


  • Completion of Post- Secondary Education in an Administrative or related field of study
  • Minimum 1 years’ experience with administrative procedures and office duties
  • Minimum 1 years’ in a customer service role
  • Proficient with Microsoft Office – including Excel, Word and Outlook
  • Proficient with ERP systems, Pronto preferred

***Successful candidates will be required to work on site.***

While we thank you for your interest, only select applicants will be contacted regarding the position.
Please cite Job Posting #4021-23 and submit your resume and cover letter in confidence to:

Human Resources

Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

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