JOB POSTING - Account Development Manager – Ontario

Medical Pharmacies is Canada’s leading pharmacy specializing in providing pharmacy services to long term care, retirement homes and extended care facilities. From multiple locations, Medical Pharmacies continues to deliver a personalized pharmacy experience to over 40,000 residents, one person at a time. Medical Pharmacies is comprised of committed individuals, each making a positive impact on the well-being of our patients.

Our commitment to you:

  • Providing a safe, secure and supportive environment
  • Strategies that stimulate job satisfaction, professional growth and development
  • Work schedules that allow for a healthy and fulfilling work-life balance
  • Providing the tools, training and resources necessary to achieve success
  • Continuous improvement, innovation and investment in technology
  • Sustaining and strengthening partnerships with the entire health care team

Job Title: Regional Account Development Manager

Region: Ontario

Reports to: Director, Pharmacy Sales

No. of Positions: 1

Type: Full time, Permanent

Salary: Salaried, commensurate with experience

Benefits: Yes, Comprehensive benefits package including health and dental insurance, disability & life insurance as well as opportunity to participate in a group registered savings plans provide

Other: Bonus Plan

Job Responsibilities

The purpose of the role is to drive sales and revenue targets; manage and retain the assigned portfolio of accounts. This role is accountable to build external relationships, understand the industry and customer trends, and establish effective internal collaboration. The Regional Account Development Manager will assist the Director, Pharmacy Sales in the development of content and programs to support the objectives of this role.

  • Staying current and well-informed about key account business initiatives, growth plans that could positively or negatively impact current business.
  • Develop in-depth knowledge of all competitors and their capabilities.
  • Provide regular reports on sales and business development opportunities, progress and activities in the field
  • Achieve sales plan targets through securing new traditional clients and diversification of customer basis
  • Explore opportunities in the market and discuss product / service development options with internal stakeholders.
  • Prepare proposals and business cases in collaboration with operations, finance, marketing, and other internal stakeholders.
  • Ensure internal stakeholders are aligned with resource requirements for new business transition.
  • Ensure all customer experience and service requirements are fulfilled
  • Drive legislative, regulatory and professional practice requirements for LTC business.
  • Prepare effective reporting and analytics to enable proper decisions for Director, Account Development and to ensure that operational targets are being met.
  • Secure and retain business through professional, consultative, proactive sales activities directed at decision-makers and decision influencers at new clients.
  • Ensure internal processes, quality standards, and S0Ps are aligned with optimum customer experience KPIs to sustain long-term relationships.
  • Develop solid and trusting relationships with new and existing key clients at the executive, operational and clinical levels.
  • Liaison between cross-functional teams and various internal/external stakeholders.
  • Maintain effective community relations to ensure a positive business environment for MPGL.


  • University / college degree: Degree or certification in business administration, marketing, or related discipline
  • Minimum of five years’ demonstrated sales experience in the healthcare industry
  • Experience within Pharmacy or Long-term Care industry is a strong asset
  • Proficient in Microsoft Office
  • Knowledge in Salesforce is an asset.
  • Highly proficient in developing and maintaining relationships
  • Demonstrate customer service excellence
  • Formulate, prioritize and execute to achieve desired operational results
  • Demonstrates a positive and professional attitude, with strong interpersonal skills
  • Commitment to high professional ethical standards
  • Excels at operating in a fast pace environment
  • Ability to remain organized and prioritize workloads
  • Ability to communicate effectively with internal/external contacts, both orally and in writing
  • Business acumen and analytical thinking: Has good awareness and actively pursues details on the business and industry, able to connect with own scope of work. Able to see patterns.
  • People and Collaboration: Actively engages with colleagues, works together with team more often.
  • Client/ customer focus: Has a client-focused and problem-solving mindset to be able to deliver effective solutions.
  • Result orientation: Drives goals, and helps business to deliver.
  • Bilingualism (English/French) and/or other languages an asset
  • Ability to travel provincially and potentially nationally
  • Valid driver’s license and clean abstract

While we thank you for your interest, only select applicants will be contacted regarding the position. Please cite Job Posting #99ADM_ON and submit your resume and cover letter in confidence to:

Human Resources

Medical Pharmacies Group Limited is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Right Code. All applicants must make their requirements known when contacted.

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